- PUBLIC OFFER AGREEMENT -


GENERAL PROVISIONS
1.1. This offer is an official offer of the online store "tyutyu.me", hereinafter referred to as the "Seller", to conclude a contract for the sale of goods by remote means, that is, through the online store, hereinafter referred to as the "Agreement", and places a public offer (offer) on the official website of the Seller "https://tyutyu.me/ (hereinafter referred to as the" Internet site ")".
1.2. Clicking on the Internet site on the "Cart" page of the "Buy" button means that the buyer, regardless of the status (individual, legal entity, individual entrepreneur), in accordance with the current Ukrainian legislation, has accepted the terms of the public offer agreement, which the following.
1.3. The public offer agreement is public, that is, according to Article 633 of the Civil Code of Ukraine, its conditions are the same for all buyers, regardless of status (individual, legal entity, individual entrepreneur). With full agreement with this Agreement, the buyer accepts the conditions and procedure for placing an order, payment for goods, delivery of goods, liability for an unfair order and for failure to comply with the terms of this agreement.
1.4. The contract is considered concluded from the moment you click the "Buy" button on the ordering page and confirm its purchase. If necessary, at the request of the buyer, the contract can be drawn up in a simple written form.
1.5. The tyutyu.me online store implements the sale and delivery of goods throughout Ukraine. Attention! Due to the situation in the country, delivery to the Autonomous Republic of Crimea, as well as to some cities and towns of Lugansk and Donetsk regions, is not carried out!
1.6. The tyutyu.me online store sells goods at retail. The procedure for returning the goods is carried out in accordance with the Law of Ukraine "On the protection of consumer goods".
1.7. By placing an order on the website, the client agrees to follow the terms of this Agreement and confirms that he is familiar with it.

CONCEPTS AND DEFINITIONS
2.1. In this offer, unless the context otherwise requires, the following terms have the following meanings:
"Product" - clothing, accessories, components and related items, bedding, goods and home decor;
"Online store" - in accordance with the Law of Ukraine "On Electronic Commerce", a means for the presentation or sale of goods, work or services by means of an electronic transaction.
"Seller" - a company that sells goods presented on the website.
"Buyer" - an individual who has entered into an Agreement with the Seller on the terms set out below.
"Order" - selection of individual items from the list of goods specified by the Buyer when placing an order and making payment.

 

SUBJECT OF THE CONTRACT3.1. The Seller undertakes to transfer the goods to the Buyer's ownership, and the Buyer undertakes to pay and accept the goods under the terms of this Agreement.
This Agreement governs the purchase and sale of goods in the online store, including:
- voluntary choice by the Buyer of goods in the online store;
- Self-registration by the Buyer of an order in the online store;
- payment by the Buyer for the order placed in the online store;
- processing and delivery of the order to the Buyer under the terms of this Agreement.

 

ORDER PROCEDURE
4.1. The buyer has the right to place an order for any product presented on the website of the online store.
4.2. Each item can be presented in the order in any quantity.
4.3. In the absence of goods in stock, the Manager of the company is obliged to notify the Buyer (by phone or via e-mail).
4.4. In the absence of a product, the Buyer has the right to replace it with a product of a similar model.
4.5. The order is placed by the Buyer by adding the product to the "Cart".
4.6. An order is considered to be completed properly if:
4.6.1. the client has filled in all the form fields to identify the client and contact him:
4.6.1.1. FULL NAME. / name;
4.6.1.2. delivery address;
4.6.1.3. contact number;
4.6.1.4. email address;
4.6.1.5. desired payment procedure (payment methods are listed in clause 5.1.)
4.6.1.6. the desired type of delivery.


ONLINE STORE ORDER ACCEPTANCE TYUTYU.ME
5.1. The manager of the tyutyu.me online store, upon receipt of the order, checks the availability of the goods and, if the order is placed in accordance with clause 4.6. of this Agreement, accepts orders and contacts the client to confirm the details.
5.2. From the moment the order is accepted by the online store tyutyu.me, the client has the right to refuse the order or make changes to the order (delete / add goods to the order, change the characteristics of the goods (color, size, quantity, etc.). After paying the invoice for the removal of commodity items by order is not allowed.

ORDER FORMATION
6.1. Employees of the tyutyu.me online store place an order. The time for completing an order is from 1 to 7 Robos days.
6.2. In the absence of any product in the tyutyu.me online store, the employee, after agreeing on a deadline with the customer, can offer the customer to make a similar product to order.
6.3. At the time of the end of the formation of the order on the website of the online store tyutyu.me, the client receives a message about the status of the order and the selected method of payment to the e-mail specified when placing the order.
 
ORDER PAYMENT PROCEDURE
7.1. Payment for the order is carried out in the following ways:
7.1.1. Payment upon receipt (cash on delivery) at any office of Nova Poshta
7.1.2. Online card payment
7.1.3. Payment through LiqPay system
7.1.4. Payment through Privat24 system
7.1.5. Apple Pay through Portmone
7.1.6. Cash payment at self-pickup.
7.1.7. Pay via PayPal
 
Attention! The buyer pays the commission for the transfer of funds using the services of the carrier company Nova Poshta. The cost of cash on delivery is 20 UAH + 2% of the amount (the amount of the fee is set in the tariffs "New mail"). When paying for an order from a Visa or MasterCard on the site immediately after placing an order through the system LliqPay, Privat 24, Apple Pay, PayPal, payment takes place directly on the site page and is protected by security certificates. You pay only the cost of the goods, no commission is charged when paying online.
 
TERMS OF ORDER DELIVERY
8.1. Delivery of goods across the territory of Ukraine is carried out by the delivery service "New Mail", courier delivery Uklon (within Kiev).
8.2. Delivery of goods outside the territory of Ukraine is carried out by the delivery service "Ukrposhta", UPS.
8.3. The tyutyu.me online store is considered to have fulfilled its duty to deliver the order at the time of transfer to the delivery service.
8.4. Free delivery by New Mail is carried out on the territory of Ukraine, provided that the amount of the order of the goods is not less or more than 2000 UAH.
Attention! In other cases, delivery is carried out at the expense of the buyer at the rates of the carrier company.
8.5. Free shipping does not apply to categories: textiles and decor.
8.6. Separate deliveries of each commodity item from one order are also paid separately.
8.7. The buyer also pays at his own expense the amount of money transfer commissions for the purchased goods, including "cash on delivery" of the carrier company. To avoid additional commissions when paying for an order, we recommend a secure form of payment directly on the website through the PrivatBank electronic payment system Privat 24 and Liqpay, using Privat-24 to a PrivatBank card (in some cases, the bank charges an additional commission) or Apple Pay.
8.8. Sending an order across Ukraine is carried out within 1-7 working days from the date of receipt of the order. The fulfillment of this period depends on the availability of goods in the warehouse of the online store, as well as in the showroom in Kiev.
 

RIGHTS AND OBLIGATIONS OF THE PARTIES
9.1. The seller has the right:
- to unilaterally terminate the provision of services under this agreement in case of violation by the Buyer of the terms of this agreement.
9.2. The buyer is obliged:
- timely pay and receive the order under the terms of this agreement.
9.3. The buyer has the right:
- place an order in the online store;
- draw up an electronic contract;
- require the seller to comply with the terms of this Agreement.

 

LIABILITY OF THE PARTIES
10.1. The parties are responsible for non-fulfillment or improper fulfillment of the terms of this agreement in the manner prescribed by this agreement and the current legislation of Ukraine.
10.2. The seller is not responsible for:
- the appearance of the Goods has been changed by the manufacturer;
- for a slight discrepancy in the color gamut of the product may differ from the original product solely due to the different color rendering of individual computer monitors;
- for the content and accuracy of the information provided by the Buyer when placing an order;
- for delays and interruptions in the provision of services (order processing and delivery of goods) that occur for reasons beyond his control;
- for illegal illegal actions committed by the Buyer using this access to the Internet;
- for the transfer by the Buyer of his network identifiers - IP, MAC-address, login and password to third parties;
10.3. The Buyer, using the access to the Internet provided to him, is independently responsible for the harm caused by his actions (personally, even if another person was under his login) to persons or their property, legal entities, the state or the principles of morality.
10.4. In the event of force majeure circumstances, the parties are exempted from fulfilling the terms of this agreement. For the purposes of this agreement, force majeure circumstances mean events of an extraordinary, unforeseen nature, excluding or objectively interfering with the implementation of this agreement, the occurrence of which the Parties could not foresee and prevent by reasonable means.
10.5. The parties make every effort to resolve any disagreements solely through negotiations.

 

OTHER CONDITIONS
11.1. The online store reserves the right to unilaterally amend this agreement, subject to its publication on the website https://tyutyu.me/.
11.2. The online store was created to organize a remote way of selling goods via the Internet.
11.3. The buyer is responsible for the accuracy of the information specified when ordering information. At the same time, when making an acceptance (placing an order and subsequent payment for the goods), the Buyer provides the Seller with his unconditional consent to the collection, processing, storage, use of his personal data, in the understanding of the Law of Ukraine "On the Protection of Personal Data".
11.4. Payment by the Buyer for the order placed in the online store means the Buyer's full agreement with the terms of the purchase and sale agreement (public offer)
11.5. The actual date of the electronic agreement between the parties is the date of acceptance of the conditions, in accordance with Art. 11 of the Law of Ukraine "On Electronic Commerce"
11.6. Using the resource of the online store to view the product, as well as to place an order for the Buyer is free.
11.7. The information provided by the Buyer is confidential. The online store uses information about the Buyer solely for the purpose of processing the order, sending messages to the Buyer, delivering goods, making settlements, etc.

 

PROCEDURE FOR RETURNING GOODS
12.1. Goods of good quality ordered on tyutyu.me and did not fit for any reason (style, size, color) are subject to return and exchange within 14 days, excluding the day of purchase, provided:
• absence of traces of exploitation and wearing;
• preservation of the presentation and consumer properties;
• original and undamaged packaging and labels.
Shipping costs for return / exchange of goods are paid by the buyer *.
* Exceptions: manufacturing defect or re-grade (different size, color or article). In this case, the return is made at our expense.
Products of inadequate quality (after use or with damaged labels), bedding and underwear, custom-made products cannot be exchanged or returned.

12.3. Returns process:
12.3.1. Contact our manager by phone or in the messenger and agree on all the details.
12.3.2. Send the goods to the address that our manager will inform you after agreeing on all the details.
12.3.3. Receive money to your bank card.
The refund period is within 2-3 working days from the date of receipt of the refund by the manager of the online store.
12.4. Product exchange process:
12.4.1. Contact our manager by phone or in the messenger and agree on all the details.
12.4.2. Send the goods to the address that our manager will inform you after agreeing on all the details.
12.4.3. Contact the manager of the online store to book an exchange product.
Sending an application for an exchange is carried out after the complete set and receipt of the return by the manager of the online store.
Return address:
Return of goods is carried out only (!) Through the courier service "New Mail".
If the goods were purchased using self-pickup, you need to contact the manager of the tyutyu.me online store to agree on the terms of return.
After sending the return, you must inform the TTN number (consignment note) to the manager of the online store by phone: +38 (063) 389 52 29
12.5. Products that cannot be exchanged or returned:
• children's toys (soft, rubber, inflatable)
• hosiery;
• underwear;
• linens;
• goods made to order.

The full list of goods and the text of the Law of Ukraine "On Protection of Consumer Rights" can be found at the link https: //zakon.rada.gov.ua/laws/show/1023-12

If the goods cannot be exchanged and returned, the goods are sent back at the expense of the Buyer. In case of non-fulfillment of the conditions established by this paragraph, the tyutyu.me online store has the right to refuse to satisfy the claim for the shortage or lack of any product.
 
TERM OF VALIDITY OF THE CONTRACT
​​​​​​​13.1. An electronic contract is considered concluded from the moment the person who sent the proposal to conclude such an agreement receives a response on the acceptance of this proposal in the manner determined by part six of Article 11 of the Law of Ukraine "On Electronic Commerce".
13.2. Until the expiration of this Agreement, it may be terminated by mutual agreement of the parties until the moment of payment for the goods, after payment the agreement cannot be terminated.
13.3. The parties have the right to terminate this agreement unilaterally if one of the parties fails to comply with the terms of this Agreement and in cases stipulated by the current legislation of Ukraine.